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Policies

Description based on the Specified Commercial Transactions Act

Sales company: Takakiyo Hiramatsu

Representative: Takakiyo Hiramatsu

Address: 1-1-9-919 Enokojima, Nishi-ku, Osaka City, Osaka Prefecture 550-0006

Telephone number: 090-7094-0182

Telephone reception hours: 10:00 - 18:00 (excluding weekends and holidays)

Email address: donutshole.inc@gmail.com

Website: https://www.thisisan.com

Price: Please refer to each product page.

Required fees other than the product price: Shipping fees will be charged according to your region. (Please refer to the Shipping Policy for details)

Bank transfer fee (if bank transfer)

Delivery time: The product will be delivered as soon as it is completed (approximately 2-3 months from the order), and items in stock will be shipped within 5 business days.

Shipping method: Sagawa Express
Payment method: Bank transfer, credit card, PayPal
Returns, exchanges, cancellations, etc.: We cannot accept cancellations, returns, or exchanges after an order has been placed or the product has been shipped.

We will only exchange the product for a good one if the product is defective.

Return deadline: Please contact us within 7 days of shipping the product.

Return shipping costs: We will cover the shipping costs if the product is defective. Otherwise, the customer will be responsible for the shipping costs.

donuts hole (hereinafter referred to as "our company") recognizes the importance of protecting personal information in the services provided on this website, complies with the law on the protection of personal information, and has established the following privacy policy (hereinafter referred to as "this policy").

1. Definition of personal information

"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact information, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from the information alone, such as the insurer number on a health insurance card (personal identification information).

2. Collection of personal information

This is a(n) online (hereinafter referred to as our shop) may collect personal information from customers when they purchase products or make inquiries. When collecting information, we clearly state the purpose of use and use illegal and fair means.
The personal information collected by our shop is as follows:

(1) Name, hiragana

(2) Address

(3) Phone number

(4) Email address

(5) Password

(6) Shipping information

(7) Transaction history and details with our shop

(8) Information that can be used to identify a specific individual by combining the above

3. Use of personal information

The purposes for which personal information entrusted to us by our customers is as follows:

(1) Confirmation and verification of orders

(2) Confirmation and verification of product shipments

(3) When replying to inquiries

Our shop will not disclose or provide personal information to third parties without the customer's consent, except in the following cases:

(1) When required by law, or when necessary to cooperate with a national or local government entity or a person commissioned by them in carrying out the duties prescribed by law
(2) When necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent
(3) When exchanging personal data with an affiliate of the company that operates this shop

4. Safety management of personal information

The safety management of personal information entrusted to us by customers will be managed by WIX Inc. (service provider) using rational, organizational, physical, human, and technical measures, and our shop will handle personal information appropriately in accordance with relevant laws and regulations to prevent unauthorized access to personal data, loss, tampering, leakage, and other risks.

5. Correction and deletion of personal information

Please contact us using the contact information below to correct or delete personal information entrusted to us by customers.
In addition, if you are a registered user, you can correct your personal information from the menu on this site.

6. Use of Cookies

We may use cookies to provide better service to our customers, but these do not allow us to collect information that can identify individuals, and do not violate your privacy. If you do not wish to receive cookies, you can change this in your browser settings.

*Cookies are information that is sent from a server computer to your browser and stored on the hard disk of the computer you are using.

7. Contact for inquiries and complaints regarding the handling of personal information

If you have any questions, concerns, complaints, or other inquiries regarding the handling of personal information by our shop, please contact the following office.

Address: 1-1-9-919 Enokojima, Nishi-ku, Osaka

Company name: donuts hole

Eメールアドレス：donutshole.inc@gmail.com

8. Changes to Privacy Policy

When our shop makes changes to the personal information we collect, the purpose of use, or other changes to our privacy policy, we will make the changes public by posting them on this page.

Shipping Policy

[Shipping Fees]

This is a(n) online (hereinafter referred to as our shop) will charge the following shipping fees for each order.

1000 yen 　　　Kansai (Osaka, Kyoto, Hyogo, Wakayama, Nara, Shiga)

1100 yen 　　　 Hokuriku (Fukui, Toyama, Ishikawa)

　　　　　　　 Tokai (Mie, Aichi, Gifu, Shizuoka)

　　　　　　 Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)

Shikoku (Tokushima, Ehime, Kagawa, Kochi)

1200 yen Kanto (Tokyo, Kanagawa, Saitama, Chiba, Tochigi, Gunma, Ibaraki)

Chuetsu (Niigata, Nagano, Yamanashi)

Kyushu (Fukuoka, Oita, Miyazaki, Kagoshima, Kumamoto, Saga, Nagasaki)

1400 yen Miyagi, Yamagata, Fukushima

1500 yen Aomori, Iwate, Akita

2600 yen Hokkaido

2800 yen Okinawa

*All prices include tax

[About delivery method]

The delivery method will be the one specified by our store (Sagawa Express), and as a general rule, customers cannot choose the method.

However, if you have a preference for the delivery method for some reason, please be sure to contact us before placing your order. Please note that we cannot accept requests after an order has been placed.

[About delivery times]

In order to ensure delivery to customers, our shop uses a delivery method with a tracking number.

Basically, we expect delivery to take 1-3 days after shipment is completed, but delivery may be delayed in areas where natural disasters, long holidays, large-scale events, etc. are held. Thank you for your understanding.

Refund Policy

[Cancellation]

Please note that we cannot accept cancellations or changes due to customer convenience as all ordered products are made to order.

[Returns and Exchanges]

Returns and exchanges of ordered products are only accepted within 7 days of delivery date if the product is unused.

Please contact the following email address with the name of the person who placed the order, the order number, and the reason for the return or exchange.

Returns and exchanges: donutshole.inc@gmail.com

Please note that we cannot accept returns or exchanges for the following products.

・Products that have been used
・Products that have been delivered more than 8 days ago
・Products that have become damaged or stained while in the customer's possession

[Regarding return shipping costs]

Returns and exchanges due to personal reasons will be borne by the customer.
If the item is defective or delivered incorrectly, we will cover the cost.

[About refunds]

After checking the returned product, we will refund the amount minus the bank transfer fee if you paid in cash, or the payment fee if you paid by credit card. Please note that if you paid by credit card, it may take some time for the refund to be processed depending on the credit card company's policy.

Policies

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